Policy on Protection of Customer Data
Customer Data are used to …
… manufacture and sell Parts and Rollers, Tools and Machines, for use in/as devices in electronic industries such as the office machine industry or other. Customer Data are stored to answer inqiries and to fullfil orders. Data from commercial users are also used for marketing purposes.
Customer Data Storage, Use and Deletion
Address, Phone and Fax number, e-mail, contact person names, delivery address, reports on meetings with commercial customers are stored and will be, if necessary, transmitted to our accounts receivable department.For storage and use we are applying the General Data Protection Regulation currently valid. Your data are protected from physical access. They are protected from electronic access by technical measures such as firewalls and antivirus software, also by organizational measures such as separate storage, access control etc. Employees with access to your data are required to protect your data. Our Internet provider is Online-Now! Gesellschaft für elektronisches Marketing mbH registered in Berlin.
Customer Data will be transmitted to third parties if necessary to fulfill our delivery obligations (address to the freight company, attorney if payments are overdue). Postal and parcel companies are bound by law to protect your data. Address and contact persons names are transmitted to our mailing company adressdruck.de, registered in Berlin, who will send our advertisement. Those companies are required to delete the data after use. We do not sell address data etc to third parties.
Tax laws require that we store data for 10 years after the last purchase or inquiry.
Data Storage and Deletion during internet shopping
With each call of a page or file of our internet site, and with every download, data are being stored at our internet provider. This storage is necessary for internal computer systems reasons, and for statistical purposes. The following data are being stored:
- Name of the called file
- Date and time of the call
- size of the transmitted file
- success/failure of the transmission
- Type of the webbrowser
- calling domain
These data are deleted after 30 days.
Customer login and -password
Active Customers with an e-mail address in our customer data base can receive a customer login ans password. Logged-in customers can view their purchase prices, delivery terms and payment conditions in the internet shop.
The Password is issued automatically. Several security mechanism prevent any misuse, e.g. the confirmation e-mail with a link to the password. Additionally the connection is secured via certificate (SSL).
Unused passwords will be deleted after 2 years. To this end, the date of the first and the date of the last use are stored.
According to EU directive No. 524/2013 consumers can refer their disputes with online-shops to the european ADR-platform at http://ec.europa.eu/consumers/odr/.
You can ask for information on what data we have stored from you. You can ask for removal or correction of this data, or rescind your consent into its handling. We shall comply as far as possible. Should laws prohibit the removal of the data, we shall wait until removal or correction are lawfully possible. Should you have any question on this or data handling, please be referred to our data security officer Herrn Dr. Ingo Rückert, e-mail firstname.lastname@example.org.
You have the right to apply to the data protection officials of the state of Berlin, should any of your data protection rights be infringed.
Last Changes: May 24, 2018